Email is now in BRM

BRM now gives you complete context with every vendor conversation in one place, and Agents that draft your next reply.

Capture every vendor conversation

Compiling the full story on a vendor has always been hard. The data is scattered across multiple systems. The context that matters most isn't captured anywhere; the discount a rep promised, the escalation of the billing conflict, the concession your predecessor won and never wrote down. It's all buried in someone else's inbox.

So you ask around. "Bring me up to speed." A game of telephone starts. Hours go by, and you still have half the picture. Wasted time, wasted energy, wasted money.

Sellers don't have this problem. Everything they know about you sits in a CRM, visible to their whole team. You've been working from memory and scattered inboxes.

BRM Email fixes this. It's live today.

Every vendor conversation, in one place

BRM's email agents find, organize, and analyze your communication with vendors. Every thread is chronologically organized on the vendor's Relationship page. Agreements, journal entries, spend analysis — all live cleanly in one horizontal view.

Quickly come up to speed on previous negotiations across the company. Follow the renewal conversation that started six months before the decision date. Let BRM agents surface the terms that never made it into the amendment. Study, learn, and understand how your vendor views you through historic context.

"Honestly, vendor questions used to mean digging through DocuSign, Slack, and three email threads. Now, it's one page or one prompt." — Steve Nolan, Public.com

Agents manage vendor communication

BRM's email Agents are equipped with all of the context about your vendor relationships. An agent that can see one thread can reword it. An Agent that can see the contract, the spend, the usage, and every past exchange can suggest what you should do and draft the response in your voice, aimed at the outcome you actually want. That's what BRM Agents do now, across every vendor you have.

Ask for what you need. Push back on a price increase and cite the term you signed. Chase the answer they owed you in March. Prep the renewal agenda. The draft comes back knowing the whole relationship, not just the last message. Edit it, add a teammate, send.

BRM's email Agents meet you where you work. Send from the BRM app, through MCP, from Chat, or just open your inbox, where the reply is already drafted and waiting. Just hit send.

Collaborative by design

No more BCCs. No more forwards. Collaborate and draft with your team, or with BRM Agents. Company playbooks, email templates, and routines provide consistency across negotiations and communication. Your team and your agents are now always armed with the right context.

Only what belongs

BRM's Agents curate and manage vendor contacts for you. They're trained to filter out the noise in a thread and highlight the information that moves the needle. Need to keep a thread private, or stop sharing activity on a given contact? No problem. You are in control.

Why this matters

Business runs on trust. And trust is built through understanding the other side of the table — that trust is encoded in communication. Deals are struck over email, in meetings, and by focusing on the human elements of the deal. The paperwork comes after, an artifact of who you decided to be in business with. Now that context is never missed, never forgotten, and put to work to forge stronger relationships.

Available now for every BRM customer with a connected Gmail or Outlook inbox. Go to My Account → Communication to connect yours.

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Power to the buyers.